Peru local time is GMT -5 hours
In restaurants, a tip is included in the price. Additional tipping is not necessary unless you feel it is warranted. Likewise, taxi drivers do not expect to be tipped.
There is one Bank in Aguas Calientes (Banco de Credito) and one ATM machine. You are also welcome to exchange US$ Travellers Cheques and US$ to Peruvian Nuevos Soles at the front desk.
We accept Visa, Mastercard, American Express and Diners.
We offer a luggage storage service. After your check-out, bags can be stored until your return to Aguas Calientes and can also be delivered directly to the train station upon request.
The Lodge offers a complimentary shoe cleaning service and can provide a laundry service if required.
Tap water is safe to drink. However, complimentary bottled water is delivered to your room each evening at turn-down.
The water used in the kitchen, bar and restaurant is treated water and is 100% drinkable. All our vegetables and fruits are washed with purified water. Ice is also made of 100% purified water.
We recommend that you notify the authorities of the INC (Instituto Nacional de Cultura) at the entrance of the ruins if you are planning to make any hikes. Please do not go out alone, the chance of getting lost is very high.
Carry enough drinking water, wear comfortable shoes and take insect repellent and sun block with you. Keep at least one set of dry clothes at the Lodge.